If you need to reassign a customer move record to a colleague, you can do so in two ways:
Option 1: From the "Moves" Tab
Open the "Moves" tab.
Locate the customer in the list.
Click the drop-down menu under the "Assignee" column.
Select the employee you want to assign the move to.
Option 2: From the Customer’s Record
Open the customer’s record.
Click the drop-down menu in the upper right-hand corner.
Select the new assignee.
If your company has notifications enabled, the new assignee will automatically receive an email informing them of the reassignment.