When it's time for your appointment, you'll receive a text and/or email with a link to join the session. Follow these steps after clicking the link:
Enter the lobby and click "I agree" to accept the terms and conditions.
Test your setup—check your network connection, camera, microphone, and audio to ensure a smooth experience.
Check network stability—you’ll see how well your phone is connected to the internet. If your signal is low, you can retest or select "Continue Anyway" if needed.
Allow camera permissions—you’ll be prompted to enable camera access.
Enable microphone permissions—allow microphone access and test by speaking into your phone. Select "Looks good" to proceed.
Test your speakers—ensure you can hear the surveyor properly before joining the session.
Note: If you join using an Android device with Google Chrome, an additional battery life check will be conducted.
7. Join—click "Join Now" to connect to the Smart Consult!
8. Final check—make sure your camera and microphone are turned on so the
surveyor can see and hear you.
For further guidance, check out this video tutorial: