To ensure your speaker/headphones are properly configured for use with Yembo, follow these steps. While this guide is not a substitute for consulting with your company's IT staff, it covers common issues clients have encountered.
Important Notes
After making any settings changes, completely close and reopen Chrome to apply the latest configurations before testing again.
When testing Smart Consults, use “Test” as the last name on the contact to avoid billing for the move.
Check the Speaker Before Joining
In the lobby before joining the call, click on the speaker icon to play a test sound. If your device has multiple speaker options, clicking the button will also show a dropdown menu of options. Click to select the speaker you would like to use for the call, and your selection will be saved for the next call you perform.
Each time you select a different speaker, the test sound is played on the selected speaker. Make sure you can hear the test sound clearly before proceeding to join the call.
Try turning the volume up when you select a different speaker.
Verify Speaker Functionality at the System Level
Windows Users:
Make sure your microphone is connected to your PC.
Select Start > Settings > System > Sound.
In Output, select the speaker that you want to test.
In Output settings, look at Output volume. Adjust the levels as necessary.
Mac Users:
Choose Apple menu > System Settings > Sound > Output and select your speaker/headset.
Adjust Output Volume using the slider to optimize sound levels.
Note:
Digital output devices must be adjusted at the source, not through system controls.
If your speaker does not appear or does not produce sound, there may be a hardware issue. Consult your IT department.
Configure Speaker Settings in Chrome
Open Chrome and click the three vertical dots in the upper right corner.
Select Settings > Privacy and Security > Site Settings.
Select Privacy and Security > Site Settings > View permissions across all sites > search for Yembo.
Select app.yembo.ai, then click Sound > Allow.
Conduct a Test Smart Consult
Restart Chrome and start a test Smart Consult, ensuring you select the correct speaker and you have the volume turned up.
If the test fails, restart Chrome and try again.
Further Assistance
If the issue continues, please report your findings to our customer success team at success@yembo.ai. They will escalate the matter to our engineers for further investigation.