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Fixing Microphone and Speaker Issues in Smart Consult (Chrome on iOS & Android)

Troubleshooting microphone and speaker problems during a Smart Consult in Chrome on iOS & Android.

Written by Yembo

Not seeing the permission prompt?

iOS

Android

Not seeing this popup? To fix this, adjust the permissions to allow Smart Consult to use the camera and microphone.

Adjusting permissions inside of Smart Consult

If the website and settings icon is visible, tap it to continue. If that icon is not visible, use the instructions below.

Tap Permissions.

Ensure both Camera and Microphone are set to Allowed. Once completed, tap the lower half of the screen to exit these settings. You're all set and can return to your Smart Consult.

Adjusting permissions inside of Chrome

Open Chrome and tap the three-dot menu in the top right.

Tap Settings.

Scroll down and tap Site settings.

Locate the Camera and Microphone sections. Complete the following steps for each one.

Tap to expand the Not allowed section. If https://smartconsult.ai appears, tap the three-dot menu on that row.

Tap Remove.

Repeat for both Microphone and Camera. Once both are done, you're all set and can return to your Smart Consult.

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