How does recording work?
Recording is short and straightforward — most clips run under 30 seconds. Follow these tips for the best results:
Record each item once.
Move the camera slowly from left to right.
Briefly note which items aren't being moved.
How accurate is the survey?
Independent research has shown that Yembo Surveys are just as accurate as in-home surveys.
What happens after I finish?
After submission, the moving company will be notified that the videos are ready for final review and will be in touch.
What if I get stuck?
If you get stuck, reach out to your contact at the moving company. The rest of this article may also have a solution that helps. 😊
Who can see my videos?"
Yembo uses bank-level security to protect your videos. Only the moving company you're working with has access to them.
Why can't I record videos?
If you're seeing a blank screen and can't record, camera and microphone permissions may need to be enabled. See how to enable access on iOS and Android. If that doesn't resolve it, see the question Can I use my phone's camera instead?
Why is it asking me to wait before uploading more?
If you see a message like the one below, some rooms you've already recorded are still uploading. Wait for them to finish, then continue recording.
This usually happens when the phone's internet connection is weak. Check your connection or switch to Wi-Fi if it's available.
If you're somewhere without strong cell service and can't connect to Wi-Fi, record the videos using your phone's built-in camera instead, then tap Upload once you have a better connection. See Can I use my phone's camera instead? for how to do this.
Can I use my phone's camera instead?
Yes. Record your videos using your phone's built-in camera, then upload them by tapping Upload Video.
Can I re-record a video?
Yes, you can re-record a room before submitting your videos. Go back to the room you want to redo and tap the Redo button.
How long should my videos be?
Videos should be no longer than one minute. The ideal length is 15–30 seconds.
How will the movers know which items aren't moving?
Either say out loud which items aren't moving as you record, or mark them in the Items Not Moving section. The moving company sees this information when they review your survey.
What are Crating Dimensions?
Crating dimensions are the measurements (length × height × width) of items that need a protective crate — typically high-value or fragile pieces like a glass tabletop. For any item that may need this service, record its dimensions.
Why can't I join my Smart Consult session?
If you see a message like the one below, your browser isn't supported. See the full list of supported browsers here. Once you switch to a supported browser, you'll be able to join your SmartConsult session.
